top of page

Shipping & Returns

Shipping​​​

  • Processing Time: Standard orders are typically processed within 3 business days. This excludes custom garlands which can take up to 7 business days to be processed. Shipping times vary depending on your location. Orders are shipped via Australia Post and tracking information will be sent to the details you provided to us at checkout. Please allow up to 8 business days for your order to be delivered once the order has been processed and dispatched. If you require your order to be delivered before this time, we recommend choosing the express shipping option. 

  • Express/Rush Orders: For any rush/last minute orders please contact us at support@thediyballooncompany.com.au to discuss possibly processing your order in a faster timeframe.

  • Shipping Fees: $10 for standard and $15 express.

  • FREE SHIPPING AVAILABLE OVER $140!

  • Delivery Delays: While we make every effort to deliver on time, we are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control. The DIY Balloon Company Pty Ltd does not offer refunds under the circumstance that the product has not been delivered in time for the consumers event if the delay is due to the shipping carrier/courier.

  • Shipping Address: You are responsible for providing a correct and complete shipping address. We are not liable for any delays or lost packages due to incorrect or incomplete shipping information.

​

Returns

  • Return Policy: Due to the nature of our products (balloons and other event materials), we do not accept returns or exchanges unless the product is defective or damaged upon arrival. Products sold by The DIY Balloon Company Pty Ltd aim to meet all advertised quality, specifications, and fit their advertised purpose in accordance with the Australian Consumer Law (ACL). 

In the instance that the consumer has not used the product(s) purchased as per their intended purpose or inline with the instructions issued by The DIY Balloon Company Pty Ltd, The DIY Balloon Company Pty Ltd is not liable for any faults then caused to the product(s) by the consumer and is not responsible for issuing a refund or product replacement.

The DIY Balloon Company Pty Ltd does not issue refunds or product exchanges for ‘change of mind’ or if the consumer decides they no longer have use for the product.

  • Defective Products: In the instance where a consumer has received a defective product, proof of purchase and proof of product fault must be provided by the consumer, assessed and deemed faulty by The DIY Balloon Company Pty Ltd. The DIY Balloon Company Pty Ltd reserves the right to request proof of product fault by either photo via email correspondence or physical product return via post (within a 14 day timeframe) before issuing the consumer with a resolution, in accordance with the ACL and ACCC. The consumer is responsible for any costs involved in returning products (in accordance with the ACCC) via post unless otherwise agreed upon by The DIY Balloon Company Pty Ltd. 

The consumer reserves the right to be issued with a replacement product free of charge or a refund for the total purchase price (and any costs associated with the product return if applicable), of the faulty product if so deemed faulty by The DIY Balloon Company Pty Ltd. 

  • Refund Process: Refunds will be issued in the original form of payment as outlined in the original proof of purchase as provided by the consumer, in accordance with the ACL and ACCC. Refunds may take up to several business days to appear in the consumers account.

bottom of page